At Pawty Time, we care about your privacy. This page explains what information we collect, how we use it, and your choices when using our website itspawtytime.co.uk. By using our Site, you agree to this policy.

What We Collect

• Your name, email, phone, and address (when you place an order or contact us).

• Payment details (securely handled by our payment providers, not stored by us).

• Website usage information (to improve our services).

How We Use Your Information

We use your information to:

• Process and deliver your orders.

• Send order confirmations, shipping updates, and customer service messages.

• Improve our products and website.

• Meet legal and security requirements.

Sharing Information

We only share your information with trusted service providers (like delivery companies and payment processors). We never sell your data to third parties.

Changes to This Policy

We may update this policy from time to time. The latest version will always be available here with the updated date.

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Delivery & Returns

Delivery

• Orders are usually dispatched within 2–4 working days.

• We use Royal Mail Tracked 24 or 48 services.

• Free delivery orders are sent with Tracked 48.

• You’ll receive SMS/email tracking updates.

Returns

• You can return items within 7 days of delivery (except food items).

• Items must be unused and in original packaging.

• Return postage is paid by you, unless the product is faulty or damaged.

• If faulty/damaged, contact us via our Contact page with photos.

Refunds

• Refunds are processed within 10 working days after we receive your returned items.

• You’ll get an email confirmation once your refund is complete.

• We may refuse a refund if the item is used or in poor condition.