Frequently Asked Questions.
01. The order
1. How do I place an order on your website?
Placing an order is simple! Just browse our products, add your favorite items to the cart, and proceed to checkout. You can pay securely online using Mastercard, Visa, or other available options. Once your order is confirmed, you’ll receive an email with all the details.
2. How can I track my order after purchase?
As soon as your order is shipped, you’ll get a confirmation email with tracking details. You can also log into your account on our website and view the order status anytime under the “My Orders” section.
3. Can I change or cancel my order after placing it?
We process orders quickly to ensure fast delivery, but if you need to make changes or cancel, please contact us within 24 hours of placing your order. After this window, your order may already be on its way, but we’ll always do our best to help.
02. Shipment
1. How long does shipping take?
Most orders are processed within 1–2 business days. Standard UK delivery usually takes 3–5 working days, while international shipping times may vary depending on location.
2. Do you offer international shipping?
Yes! We ship worldwide so every pup can celebrate. Shipping costs and delivery times will be calculated at checkout based on your location.
3. How much does shipping cost?
For orders or international deliveries, shipping costs are calculated at checkout before you confirm your purchase.
03. Returns, exchanges and complaints
1. What is your return policy?
If you’re not completely happy with your purchase, you can return unused items in their original packaging within 14 days of delivery. We’ll issue a refund once the product is received and inspected.
2. How do I request a return or refund?
Simply email us at info@itspawtytime.co.uk with your order number and reason for return. Our team will guide you through the quick return process and provide the return address.
3. Are shipping costs refundable?
Original shipping costs are non-refundable. If your item was faulty or incorrect, we’ll cover the return shipping fees. For all other returns, customers are responsible for postage.